Iowa Security Guard Board Practice Exam 2025 – 400 Free Practice Questions to Pass the Exam

Remaining calm and attempting to de-escalate the situation is essential for a security guard facing hostility. In high-tension incidents, maintaining composure can significantly impact the outcome. By being calm, a security guard can think more clearly and communicate effectively, which may help to diffuse the aggression of the hostile individual. De-escalation techniques often involve active listening, using a non-threatening body language, and verbally assuring the aggressor, which can help in reducing their hostility and preventing the situation from worsening.

Engaging aggressively may incite further violence, and leaving the area could be seen as abandoning posts or failing to fulfill the duty of protecting others. Although calling law enforcement is sometimes necessary, it is essential that a security guard assesses the situation and tries to stabilize it first before escalating the incident further. The focus on de-escalation aligns with best practices in conflict resolution and helps to ensure safety for all parties involved.